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WHY DENTAL CLINICS SHOULD USE CALL CENTER SOLUTIONS

18 June 2019   —   par Karine Bréard

WHY DENTAL CLINICS SHOULD USE CALL CENTER SOLUTIONS

Benefits of Outsourcing Appointment Scheduling for Dentists

Our call centers offer a reliable dental scheduling service that can facilitate incoming and outgoing calls in order to manage appointments. There are many benefits to this service, some of which include the following:

Better Utilizing Your Receptionists’ Time

As a dental professional running your own clinic, you know that receptionists are asked to do a lot more than just book appointments. They often handle multiple jobs like billing and are on the front lines of your customer service. By outsourcing your appointment scheduling to a call center, you take much of the pressure off of your receptionists and allow them to excel at other parts of their duties.

Save Your Practice Time and Money

Any efficiency in scheduling is a means of improving the bottom line. Having a call center set appointments means your practice will be able to get more people in and out of your clinic more effectively. It will also cut back on time wasted since receptionists won’t have to go back and forth on the phone with patients to try and schedule and reschedule appointments.

Decrease the Number of Missed Appointments

The availability of an outsourced call center for your dental practice means much fewer missed calls. Fewer missed calls means that communication with patients will be better maintained and appointments can be adjusted and readjusted to fit both patient and dentist schedules.

With Starkad you only pay for what is delivered. Our pricing models are tailored to meet your budgets, and we take care of everything else that makes your practice successful: recruiting the right people, training, enabling technologies, volume forecasting, capacity alignment, customer satisfaction, and much more.

    • Flexible pricing per contact, per minute, per hour, or per agent
    • Service level management designed to maximize efficiency
    • Lean, high-quality customer focused solution
    • Blended, cost-conscious solutions
    • Multi-Channel SupportCustomer Service is much more than handling incoming calls. At Starkad, we understand how critical it is to customer satisfaction to offer multiple ways to connect with your patient:
      • Voice (phone or call back requests)
      • E-mail
      • Web Tickets
      • Live Chat
      • Co-browsing
      • SMS,
      • Social Media

We do : Patient reactivation, recalls, marketing campaign

Consultation sans frais pour dentistes et orthodontistes

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